Membership Refund Policy:
Membership fees are non-refundable.
Conference Refund Policy:
Registration cancellation
Registrations cancelled more than 60 days before the event are eligible for an 80% refund of the registration fees paid.
Registrations cancelled less than 60 days, but more than 30 days before the event are eligible for a 50% refund of the registration fees paid.
Registrations cancelled less than 30 days before the event are no longer eligible for a refund.
Registration cancellations must be submitted to CAPA in writing to the attention of the Manager, Events and Communications at admin@capa-acam.ca.
Exhibitor
Once an application has been accepted, 50% of the rental rate for each booth space is non‐refundable regardless of the date of cancellation notice. No refunds will be given for cancellations received 30 days before the conference date. Notice of cancellation of exhibit space must be submitted in writing to the Manager, Events and Communications at admin@capa-acam.ca.
Certification
If you wish to cancel or reschedule your certification examination date within your certification examination timeframe as indicated on your registration acknowledgement letter, you must contact PACCC’s Director of Certification prior to one business day of your scheduled certification examination date. Failure to cancel or reschedule within the guidelines listed will cause you to forfeit your entire exam fee and must reapply and pay for the certification examination.
If you decide not to take the PA Cert Exam during your certification examination timeframe as indicated on your registration acknowledgement letter you must submit a request in writing to PACCC’s Director of Certification for the withdrawal of your certification examination application/eligibility from that certification examination timeframe. The request must be received at least 24 business hours prior to your scheduled certification examination date as indicated on your registration acknowledgement letter. Failure to request the withdrawal in writing to PACCC within these timeframes will result in the forfeit of your entire certification examination fee and you will have to reapply and pay for the certification examination. Cancellation of your scheduled certification examination date with any party other than PACCC’s Director of Certification does not constitute withdrawal from the certification examination timeframe. This must be done by contacting PACCC directly in writing to admin@capa-acam.ca.
Any approved refunds will be issued directly to the party who paid the exam fee.
Advertising
Requests to cancel an online ad will be processed within 5 working days. CAPA will refund any pre-paid ad if it is still effective for one month or more. The refund is based on a pro-rated month-to-month basis (i.e., you place an ad for 5 months and later decide to cancel after it has been online for 1 month and 3 days, you will be refunded for 3 months only.)
Methods of Repayment
Cash payments
Cash payments are not accepted.
eTransfer payments
eTransfer payments will be refunded back to the banking information from which the original payment was received.
Credit Card payments
Credit card payments will be refunded back to the credit card on which the original payment was made. All credit card refunds are subject to a 5% fee that contributes to administration costs incurred.
Cheque payments
All cheques payments will be refunded within 30 days after the original cheque has cleared and will be issued in the form of a cheque made payable to name on the original payment cheque and mailed from CAPA’s business office.